Ian Watts & Son Ltd Funeral Directors
​Telephone 01291 420972, 07977 092935  & 01594 562543 (all  24hrs)
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Funeral Service Reviews - We Care

Ian Watts and Son put the family first and pride themselves in providing a compassionate caring service to the bereaved throughout Monmouthshire and Gloucestershire. With homes in the Forest of Dean and South Wales, nothing is too much trouble, as you can see from the testimonials below.

What Families Say About Ian Watts & Son...


"I did want to send an immediate message to thank you for everything you did to make my father's funeral such a beautiful and dignified occasion. I am really most impressed with your company and your service which, it seems to me, excels in every way. Thank you so much, on behalf of us all."
​- Mr. B., Newport

"When my wife died unexpectedly I didn't know where to turn. I rang other funeral homes and they wanted me to pay £1500 straight away before they did anything. I rang Jo & she put my mind at ease immediately. She helped me apply for grants after the funeral had taken place. I didn't have to pay for the funeral as the grants were awarded to me. I was so grateful.  Jo told me when I first called  that even if the grants weren't offered, I could pay a small monthly amount - they were more interested in providing the best care and service than having payment. Jo prepared and read the eulogy for us, it was wonderful.' I recommend Ian Watts & Son in Monmouthshire to everyone." Mr P. Cwmbran.

Caroline Smarts On Christmas eve 2016 after a 12 month battle with cancer. I was in shock confused and unable to think straight. The service and personal help and guidance I received was priceless and best of all the kindness was for real and not marketing to get more money!  My mums main send off was in Cornwall with a simple cremation at the Forest of Dean. I had help with a reading as I wasn't up to it. I could go on but will end by saying this company love people and give a service from the heart. Perfect at the worst time in my life. X

​"Like many I had little experience of organising a funeral, but had clear ideas of how I wanted the day to be. Jo helped me with my decisions and did not hassle when I needed to think things over. The service provided was very professional as were all the staff involved." 
- Ms. S., Caldicot

"My heart felt thanks to Jo and Martin for all their professionalism and dedication given to the family. Nothing was ever too much trouble for Jo, even down to the ''little'' requests asked for by us. To Martin for his total care and attention to detail at Mum's funeral, for his help with such young family bearers, ensuring they did the job perfectly, and they certainly did. Totally recommended. Thank you from the bottom of our hearts."
​- Jan K., Rogiet

'Not only did Martin and Jo provide the most wonderful help and best funeral service I could have asked for my wife, Jo continued to help me after the funeral to obtain financial benefits that I didn't know about. She helped me to get grants which paid for the funeral arrangements and I am eternally grateful.' Mr R., Caldicot

"A very professional and thoughtful service with attention to detail for the funeral of Graham Davies. Would highly recommend and with thanks to Jo and Martin and colleagues." Mrs C.P., Chepstow.


"Second to none, a real gem of a Company. We as a Family wish to thank Ian Watts and son for the help, advice and compassion with which they assisted our Father on his final journey." 
- William Avery


"A very caring family business. A very professional service from Ian Watts & Son. Joanne was wonderful. She helped with our every need and took the stress away from our difficult time. She also went out of her way to make our service very special. The funeral service was first class and we were very well looked after."
- Mrs S., Abergavenny


"We received a first class service from Jo Hume. The company had a great selection of excellent value funeral plans and dealt with our requests sensitively and with warmth- nothing seemed too much trouble. This service was so professional-we would highly recommend them."
- Emma Carey​

"I felt really special from the moment I walked through the door - funeral was everything I could have wanted, nothing was too much trouble & made a very sad day a bit more bearable. They don't forget you after the day but contacted me to ask if I was alright & still helping me. Really lovely people - would highly recommend them." 
​- Mrs 
E., Rogiet

"Jo arranged our Mum's funeral which was in Bridgwater as Ian Watts & Son will travel to any area to help families. My sister & I have written a review on the Ian Watts & Son advertisement which appears when you type their name into the 'Google' search bar & have given them a 5 star rating. They did everything for us & it was a wonderful Service for our Mum." Mrs. W., Llandevaud.


"We recently hired Ian Watts and Son to manage the funeral proceedings of my father.  This was a very sad and trying time for my family but having such a friendly, caring and ‘human’ team assist us through the entire process was absolutely essential.  Ian Watts and Son not only took care of my father but also afforded him and the family the utmost respect and care to detail one wouldn’t normally expect.  Viewing my father prior to the funeral was very tough but the homely, private and well-equipped facility allowed us to have as much time as we needed with Dad to say our final farewells.  The funeral and the accompanying precission was exemplary with every member of the team impeccably dressed, presented, polite, respectful and most of all experienced and there to help us at our most fragile time.  All in all if you’re looking for a local family business that will show your loved ones the respect they deserve, you cannot go wrong with Ian Watts and Son.  For me I’m ever thankful for the send off given to my father and I know that he looked down from above and approved wholeheartedly."

This writer wishes to remain anonymous which we fully respect.

"Very compassionate, professional, supportive company with amazing after care, thank you for everything. You were our rock in the stormy sea of grief, words can't express our gratitude." 
- 
Mrs L. C., Magor'


"Absolutely wonderful service from Jo, Martin & their team for Mam's funeral. Nothing was too much trouble. Thoroughly professional yet so sensitive & caring - above & beyond. Would highly recommend them." Mr. L. Caldicot




​"I had Ian Watts and Son in Caldicot to supply and fit my fathers grave stone at St. Woolos Cemetery. Jo Hume was very helpful and dealt with my questions and queries professionally and in a very caring manner and also was there to provide emotional support. Martin & Jo were excellent with any questions I had and went through lots of options regarding the stone. I didn't feel pressured or rushed in any way. I went ahead with the stone and was so pleased with the price and also the quality of the stone. Would recommend this company to anyone."
- R. Bennett, Caldicot
"I'd give Ian Watts & Son in Caldicot 10 stars. I can't speak highly enough of Jo at Ian Watts & Son in Caldicot. She did everything for us, arranging the funeral, making us feel better, I can't praise her up enough!"
- Derrick C., Caldicot




"The BEST people I have ever dealt with. Jo turned a sad time into a CELEBRATION. Can't thank you enough xxxxxxxx "Mrs Sue R., Chepstow
"Sadly my mum passed in August 2015. After several recommendations we approached Ian Watts and Son in Caldicot to provide a funeral service that was fitting for our mum. Joanne and Martin were very approachable and accommodating and put us all at ease. They made mum's funeral very personal to us and supported us throughout. Their service didn't end there. The after-care that was given to my dad continued. Joanne introduced my dad to some other widow/ers that they had supported ensuring that my dad wasn't lonely. Through this my dad has made several friends and has a better social life than I do."- Mrs E., Caldicot
"During this difficult time Jo and Martin were a lovely couple who both helped and supported us every step of the way. We can not thank them enough for their professionalism and attention to detail which helped us all cope and to give my grandmother the send off she deserved. Every member of my family would have no hesitation in recommending them."
- Mr P. Caldicot




"Thank you for the wonderful grave vase for my Aunt, it's beautiful and I am so grateful." ​
- 
Mrs F., Magor
"Well what can I say, everyone at Ian Watts and sons were most helpful. They took over and did everything for us, did all we asked and more and were very professional about it. They have become more like family to us, even now 5 months on they keep in touch to see if we are all ok. Jo especially amazing, they care about you and the one that you have lost. We were so happy with everything they did for us. We have recommended them to all our family and friends. Thank you Jo and Martin for everything."
- C. and C. and the rest of the K. family, Llanmartin
"Mr Watts added a touch of class and ceremony to the day that was favourably commented on by the attendees. My family and friends all liked the way the cremation services were conducted and were most impressed with my mothers funeral basket that I had specially decorated with many flowers. This took a number of hours to complete but I was happy with the fees charged by Ian Watts and Son. Jo in particular was very helpful and took care of me and our family through the difficult times."
- Mr. T., Portskewett
"I found that the service offered was kind, considerate and heart warming. I was able to call Jo to make arrangements, nothing was too much trouble for her, she took the stress out of a delicate time. The ceremony was handled in a professional and extremely respectful way but didn't lose that personal touch. We all felt that there would be no way to improve on the service that was given." 
- Alison C.,
Newport
"By far the most caring and compassionate Funeral Directors in the area, in our opinion. We thank each and everyone of the Staff. Everything which was asked for was executed with great tact and diplomacy, we could not have asked for a better send off for our Caldicot relative, Mr C. Kirby. Many thanks from his Liverpool relatives. We are sure he will rest in peace." 
- Ronnie and David
"I couldn't have coped without the help of Ian Watts & Son at Caldicot - from the minute I walked into the Funeral Home, they were there for me at all times. I didn't know what needed to be done and Jo and Martin took care of everything for me, I can't thank them enough. They even helped me obtain funeral grant funding which I didn't realise I could apply for."
- Mr L., Caldicot

"When my husband passed away I didn't know how I was going to cope but Jo and Martin took care of everything. I wanted to visit the Chapel Of Rest and was able to do this as many times as I wished with cups of tea, even sherry there for me in the beautiful private lounge - evenings, afternoons, whatever my family and I asked for was provided. I am still in touch with Jo and Martin now - they are friends and always will be."
- Mrs D., Caldicot
"My Aunt didn't want us to be mourning or to be miserable and Jo and Martin helped us make the whole thing a celebration of her life - absolutely incredible. She would have loved it! We didn't have to do a thing, so much time and personalisation of the Service, such kindness and compassion."
- Mrs J., Rogiet
"Faultless service. Martin and Jo are amazing!! The whole experience was stress free. Couldn't have asked for better people to help my family through this difficult time. Thank you so much Martin and Jo!!"
- All of J's family, P.
 
and R. from Undy





"Thanks for all you have done for Paul, Mum and I. So kind, so caring, what a great  team you all are. Our grief has been eased by the way in which our loss was handled. Dad got a great send off."
- Denise, Dawn & Joyce

"I visited Ian Watts & Son at Caldicot to purchase a funeral plan so I could arrange everything at today's costs and then forget about it. Jo and I got chatting, and she made me aware that I was eligible for various financial benefits and also a parking badge for my car. She helped me to get attendance allowance and carer's allowance and got me the car badge. She didn't make any charge for this and I now have a carer and more than £80 extra money coming in each week. Thanks to Ian Watts & Son my life is wonderfully improved. They don't just help people who have been bereaved, they help anyone they possibly can."
- Mr. S., Portskewett
"We would have 'gone to pieces if it hadn't been for Jo Hume, Martin Watts & Phil Sutton at the Caldicot Funeral Home. They are very special people who provided exceptional care and respect to our late father and for all of our family."
- Mr and Mrs A., Caldicot






"Mr. Watts was so professional, my relations and friends are still talking about our Nan's funeral, which was such a wonderful tribute to her.
I would recommend Ian Watts & Son Caldicot to anyone."

- Mrs. F., Alvington


"Martin did everything for me when my husband passed away. I didn't know where to turn, he took care of it all and I didn’t have to worry about anything, even arranging the flowers, organist, every aspect of the funeral. I could ask him anything, he spent all the time with me I needed. On the day of the funeral, Martin and his staff looked after me and all my family. I will never forget Martin walking in front of the hearse leaving our village and when we got to the crematorium. I was so touched and will always be grateful to him. Even after the funeral, nothing was too much trouble." 
- Mrs
 
P., Forest of Dean


"Just a little thank you from my Uncle and myself, for coming out and helping with the forms, it’s so kind of you, giving up your time freely, you are very kind & we both appr
eciate it,"
- S., Portskewett
”When my beloved mother passed away the grief was terrible. My father was unable to arrange the funeral so I went to Ian Watts & Son down by the Co-op in Caldicot and was 'put at ease' straight away. Jo came out to see my Dad at a time convenient for him and Dad told her that my mother's favourite colour was blue. We wanted the hearse to stop outside the house where Mum was born so Jo visited the owners, got their permission and arranged it for us. She surprised us by arranging blue flower planters there too which we were delighted to see. Martin walked in front of the hearse all the way to the church and bowed to my Mum's coffin which I shall never forget. Everything was taken care of by these wonderful caring people, nothing was too much trouble for them. So much attention to detail was given - their service is second to none."
- Mrs J., Portskewett
"Even umbrellas over us so we weren't in the rain all these little things made the funeral so special!! Even though we have had the funeral Martin and Jo said if we ever need anything or need to chat about how we are coping to ring. Martin and his team especially Jo are amazing, they have so much care for you and your loved one who has passed. Nothing is an effort with them. We are so happy that we used them, I highly recommend them!! You won't get another service like this anywhere else."
- Miss M., Monmouthshire




"We visited the funeral home in Caldicot and were very impressed with it. My family and I have always been very impressed with the service received from Ian Watts and Son, always very caring and professional."
- Miss G., near Lydney



The passing of any family member is always a traumatic time, and many families find it hard knowing what to do or cope with the grief. A good funeral director can make all of this so much easier for all concerned. So it was our good fortune to choose Ian Watts & Son when my mother in Law passed away in October. Right from the first they took the burden of everything off our shoulders. Joanne visited the family at home where we all discussed what was going to happen. straight away my husband and two sister in laws felt at ease, Joanne was more like a friend we had known for a long time, rather than a funeral director.
 My mother in law had passed away after been admitted to hospital in Leicester while visiting her daughter. So things were not straight forward and we were concerned about getting her back home to Caldicot to be buried with her late husband. We had no reason to worry as Joanne assured us they would fetch her home. We covered a lot that day, leaving us a lot more relaxed. The Church was sorted and the Reverend for the service, hymns were chosen, as well as so much more.

 We were able to contact Joanne about anything whenever we wanted help or information about anything, as she is a mine of information including suggestions for where we could provide refreshment for after the service and burial, as well as the best place to get flowers, which were stunning.
The day of the funeral went as smooth as clockwork thanks to Joanne, Martin and their staff.  They have the utmost thanks of all the family.
I would recommend this totally professional and friendly company to anyone.

 
Elaine Thomas Newport


Jo and Martin provided an excellent service from  the very first phone call when my Dad passed away. Jo in particular was exceptional, nothing was too much trouble and her expertise and kindness made this particular aspect of the toughest time of our life more comforting. I do not hesitate to recommend this company.

Mrs G. Llangadog


An absolutely outstanding service received from Ian Watts & Sons. Cannot recommend them highly enough. Their caring, compassionate & personal service really shone through from the moment we made the first call.
Nothing was ever too much trouble and even when I emailed Jo at 11pm on Saturday night  because I had a question that was playing on my mind I got a response within minutes- just brilliant.
Our first meeting with Jo was so relaxed, we were not rushed in any way and the guidance/suggestions she gave us were really helpful.  My Nan was worried before the meeting, to the point where she didn't want to be in the room, however, Jo made her feel at ease within minutes and within no time we were all sharing fantastic memories of Walter. My Nan cannot sing your praises enough Jo :)
Ian Watts & Sons made a really difficult situation for my Nan that little bit easier and for that we are very thankful.

Ms. J. Magor

What a wonderful service they gave my brother.
I can't recommend them highly enough.
So thought, kind and respectful.
Wonderful company that just did everything and more we needed.
If anyone needs an amazing funeral directors Ian Watts and sons are just perfect.
It's really difficult when you lose a loved one but Jo was there every step of the way and didn't even mind when I kept bombarding her with messages.
Thank you so much you made a very difficult day into a wonderful celebration of my brother’s life.

Mrs J. Pontypool


My daughter died in tragic circumstances and from the minute I contacted Jo she was beside us every step of the way. Conferring with the faraway hospital and liaising with the Coroners Office helped so much. The planning of the funeral was done with such kindness and the attention to detail was unbelievable. To quote Jo, “Nothing’s impossible”.
Jo put us in touch with a wonderful gentleman who delivered an honest and moving eulogy. On the day Martin, Jo and the team were fantastic. Not once did we feel alone. On behalf of my grandson, family and friends I cannot thank you enough.
Derek



The whole experience of losing some close to you, suddenly and unexpectedly is a test for any person. I was totally gob smacked by the trauma. So arranging funerals can be the last thing on anyone's mind when faced with this type of trauma. We went to one funeral directors and they wanted to charge nearly £7500 for a very basic funeral. We were directed to Ian Watts and son where the cost was over half the price.
Jo is a fantastic person, who lovingly takes pride in her job, she's constantly reassuring. Very professional and takes care of everything down to the last detail. I cannot recommend this company highly enough. The service we received was is second to none. Thank you all at Ian Watts & Son.


Nigel Williams


The service we were given was amazing. Jo is so kind took the stress off us so much. Martin was so compassionate.
This small company provide a very personal, compassionate service Nothing is too much trouble. They go the extra mile. Much more than the larger company's.  Would recommend to every one.

Dilys Donnellan

 
Absolutely amazing staff. Not only do they treat you like family but they go above and beyond. Without a doubt I wouldn't go anywhere else. Jo, you are beautifully humble person inside and out and very much respected. Thank you all.
Siobhan Jeffery

​Can’t thank Jo, Martin and everyone else at Ian Watts & Sons for all they done for our mum and Supergran. They all were absolutely outstanding and words can’t describe how very grateful we are. Thank you for looking after our Supergran and for always making us feel welcome. Nothing was too much trouble for Jo and Martin, we can’t thank you enough for the most amazing send off for our beautiful mum/Supergran. I would highly recommend Ian Watts & Sons they’re absolutely incredible and if I could rate higher than 5 I would most definitely would.
Courtney-Jade Maund

​

All the team at Ian Watts and son Funeral Directors are a fantastic bunch of people I couldn’t have had a funeral in a better place and with such good people I would recommend them to anyone because they give the family touch they are absolutely fantastic.
Ian Anderson

​
"We highly recommend Ian Watts and Son. They offer an excellent service with attention to every detail. Nothing was too much trouble for Jo when planning the service. Both Jo and Martin were very friendly and professional in everything that they did."
- C. Morris

"From the moment I picked up the telephone and spoke to Jo Hume about my husband's funeral I have nothing but praise for the service my daughter and I received. Jo's care and understanding together with her utter professionalism meant we had the service we wanted down to the last detail. Jo and Martin made what could have been a traumatic occasion for me and my family a beautiful celebration of my beloved husband's life. Thank you from the bottom of my heart. I have no hesitation in recommending this company. " Mrs E. Crick near Chepstow.



  " just wanted to say a huge thank you to Jo Hume and all at Ian Watts & Son for conducting such a beautiful service for my brother. Jo, I really feel that you went above and beyond to get to know my brother, & nothing was too much trouble for you. I could really tell you had put so much thought into the words you wrote about him & getting quotes from his friends. You made the whole process so much easier for me and the Service was perfect for my brother. Thank you all,"Mrs W., High Street, St. Briavels.

 A day I dreaded saying goodbye to my father and had a lot of anxiety about. I can’t thank Jo and Martin enough for the care, support and compassion they gave me, my nan and family. The Funeral was done so beautifully and was so very meaningful. The attention to detail was outstanding and the respect they showed to us all was truly remarkable.
Mrs C. Usk


Absolutely wonderful service from Jo, Martin and their Team for Mam’s funeral. Nothing was too much trouble. Thoroughly professional yet so sensitive and caring – above and beyond.
Mr L. Caldicot

I’m not sure where to begin in explaining how caring and professional this company were in all aspects of planning and carrying out my brother’s funeral. The compassion shown can only come from the heart and Jo Hume and Martin Watts must indeed have big hearts because the compassion was beyond their call of duty. I would recommend to anyone needing their services they will not find any greater care and support than that offered by these caring people.
Mrs S. Bulwark



We just had the funeral of our beautiful mum. We as a family cannot express enough  how wonderful Joanne and Martin have been. from the moment we spoke to Jo just to enquire, she has been nothing short of amazing, so compassionate, kind, knowledgeable and nothing has been too much trouble. she really is a beautiful soul and at the funeral Martin was just amazing and yet again, compassionate, caring and so amazing at his job. we as a family cannot thank you enough as at the darkest time of our lives, your compassion and great. knowledge and professionalism has made this so much easier.  The funeral was beautiful, everything my mum would have wanted and more. Thank you so much, you really are incredible.
Sisters Mrs O., Mrs B & Mrs S. Undy



"What an amazing and personal service from a true professional. If Martin Watts is not your first point of call you are missing out. Worth every star you could give. Martin has done over 5 funerals for our family and he has proved to be nothing but excellent, thank you so much."
- Mr. J., Hampshire


From my first contact with Jo Hume at Ian Watts I knew I had made a good choice in arranging my husband's funeral.  My first meeting with Martin encapsulated all of the care, respect and decorum one would expect and desire from an undertaker.  Jo made the whole arrangement process smooth and nothing was too much trouble even to the extent of replying late at night to emails and queries.  The funeral was conducted with great compassion not only towards my husband but also myself, and even though the sad day has passed, Jo continues to offer support and assistance.  I would highly recommend this company to anyone in their time of need.

Mrs D, Undy


 
Having been in the Forest of Dean for only ten months my husband died suddenly. Not knowing the reputation of any of the local funeral directors I chose Martin Watts. This firm is outstanding. From the first meeting to the end. Martin is kind, empathetic, dignified as is the entire team. Extremely understanding and listens to the wishes of the family and is highly professional. The funeral itself was again carried out by the same professionalism and commitment.
Veronica Ritchie


My brother passed away at the beginning of September 2017 and we chose to use Ian Watts and Son. The service we received was fantastic Jo was caring and considerate nothing was too much trouble. Martin turned up this morning to lead the funeral and his presence was greatly appreciated very professional and discrete.
I cannot recommend this firm highly enough as the service received was first class compared to the service I received for my mother 3 years ago from another firm and the price was a lot less than I had previously paid

Peter Lock 

Joanne and Martin where so helpful when my beloved partner of over 22 year's passed away they done a wonderful service from beginning to end Joanne is so dignified so helpful so understanding, Money is the last thing they thing about they care more about you and your family. The aftercare is outstanding you can pop over and have a chat and a cuppa anytime. Joanne is a legend and has helped me a lot and still is. Ian Watts and Sons are outstanding. Thank you all for what you have done and still doing 10 stars not five !
John Watts



​We would like to pass our sincere thanks to Jo, Martin and the team from Ian Watts & Son Funeral Directors.
When Jo came to see us at home we found her really friendly, approachable and helpful.  She really took time to explain, she understands, listens and helped us in making our step father’s funeral such a personal and heartfelt service for us all.  Jo offered support, guidance and clarity not just within office hours - some emails were late at night when we needed time to think and reflect.
Martin and his team guided us so considerately and sensitively through the day, which was very much appreciated
A friendly, caring, professional and personal service, that we have no concern or hesitation in recommending to anyone going through the loss of a loved one.
Thank you all so much, 


Susan Saunders
 



"Martin Watts carried out funerals this year for both of my parents to an exceptional standard. His traditional approach, including walking in front of the hearse on the day, was something that mum and dad would have been very proud of. He was incredibly patient in the organising of their headstones, showing kindness and compassion throughout. Thank you from all the family."
- Mrs S., Forest of Dean
“Losing my mum was the hardest thing I have ever had to go through.
Ian Watts & Sons made it that much easier by providing such 1st class service and Jo Hume was amazing.
So supportive, lovely and professional and wouldn't recommend anybody else.”
- Hannah Davies



Very caring and helpful when needed. Would recommend to everyone. Service is first class. All staff go above and beyond what can be expected of them.

Mr W., Caerphilly.
 
A faultless service, conducted with the utmost integrity and care throughout. The extra mile is their starting point.
Mrs R,


My mum passed away Christmas eve 2016 after a 12-month battle with cancer. I was in shock, confused and unable to think straight. The service and personal help and guidance I received was priceless and best of all the kindness was for real and not marketing to get more money! My mum’s main send off was in Cornwall with a simple cremation at the Forest of Dean. I had help with a reading as I wasn’t up to it. I could go on but will end by saying this company love people and give a service from the heart. Perfect at the worst time in my life.
Mrs S, Somerset

 

Outstanding, very supportive. AMAZING SERVICE.
Mrs M, Chepstow

 
 
 Very supportive and really want the best for you and your loved ones to help in anyway they can to make the day really special.
 The service that I attended was conducted with such profession and precision, really made things easy. I would recommend Ian Watts & Son.
Mr T. Caerwent
 
 
Such a beautiful, memorable service, handled in the most professional and sensitive way. Thank you so much for giving Graham the send off he deserved.
 Mrs C. P. Chepstow

 

When the world was falling apart, following the death of my husband, Ian Watts & Son put it back together again. Nothing was too much trouble and all practicalities were completed smoothly and with unfailing dignity, courtesy and sympathy. The family and I would highly recommend them.
 Mrs R. Caldicot


Although my husband’s funeral was a sad day, it was made wonderful by Ian Watts & Son in Caldicot and everyone said the same.

Mrs A, Caldicot

 

Not living in Caldicot made it very hard for me to organise my late son Kerry's funeral and cremation, but Joanne and Ian Watts and Sons, took all of that pressure away from me. So many times I was upset but Joanne was kindness herself, helped me through my tears and my memories to give Kerry the send off he deserved. I cannot begin to say how happy they have made me and I would recommend anyone to use their services. Even now after it is all finally over we are still in touch. Thank you.

 
Mrs C., Newport

I found that the service offered was kind, considerate and heart warming. I was able to call Jo to make arrangements, nothing was too much trouble for her, she took the stress out of a delicate time. The ceremony was handled in a professional and extremely respectful way but didn't lose that personal touch. We all felt that there would be no way to improve on the service that was given.

Mrs O, Lancashire




What a wonderful service they gave my brother.
I can't recommend them highly enough.
So thoughtful, kind and respectful.  Wonderful company that just did everything and more we needed.
If anyone needs an amazing funeral directors Ian Watts and son are just perfect.
It's really difficult when you lose a loved one but Jo was there every step of the way and didn't even mind when I kept bombarding her with messages.
Thank you so much you made a very difficult day into a wonderful celebration of my brother’s life.

Maria Jones


My family were devastated by the death of our dear father. The care and wonderful attention Ian & Jo give in helping us with every tiny detail of my father's funeral at a time of such terrible heartache was second to none.  The customer service was exceptional and they went above and beyond to help us in every which way they possibly could. At the very end when it was all over I felt very fortunate to have met 'especially Jo who I can honestly say I would now consider a dear friend. Thank you so much for caring.
Mrs Dawn Taylor



My husband died very suddenly in April 2018. It has taken me until now to be able to put into words the way I felt from the minute I met Jo Hume. I had no previous experience of organising a funeral. My husband had already chosen Ian Watts and son and left clear instructions about how his funeral should be. Jo came to my home and made all of his wishes a reality and a few more besides. It is not appropriate to call a funeral things like wonderful. But it was so amazing that it helped me to move on. Everything the venue, music, priest, readers, flowers were amazing and exactly what Edwin would have wanted. Everyone who attended was overwhelmed by the day and said they had never been to a funeral of that standard. Carried out with such love respect and dignity. I felt like I was held throughout those days and the support goes on. With a service at Christmas and recent bereavement coffee morning offering guidance from cruise. I will never forget what Ian Watts and son and Jo did for me and my family at that terrible time.
Jane Martin





Martin Watts Fuberal Director, Forest of Dean and Monmouthshire
Martin Watts at our Caldicot Funeral Home
Ian Watts and Son Ltd. is presented by Martin Watts.
24 hour personalised service 365 days a year 
Picture
Picture
Ian Watts and Son Mon Ltd is a member of 
the Society of Allied and Independent Funeral Directors
Joanne Hume is a member of the
​National Institute of Embalmers