Funeral Service Reviews - We Care
Ian Watts and Son put the family first and pride themselves in providing a compassionate caring service to the bereaved throughout Monmouthshire and Gloucestershire. With homes in the Forest of Dean and South Wales, nothing is too much trouble, as you can see from the testimonials below.
What Families Say About Ian Watts & Son...
"I did want to send an immediate message to thank you for everything you did to make my father's funeral such a beautiful and dignified occasion. I am really most impressed with your company and your service which, it seems to me, excels in every way. Thank you so much, on behalf of us all." |
"My heart felt thanks to Jo and Martin for all their professionalism and dedication given to the family. Nothing was ever too much trouble for Jo, even down to the ''little'' requests asked for by us. To Martin for his total care and attention to detail at Mum's funeral, for his help with such young family bearers, ensuring they did the job perfectly, and they certainly did. Totally recommended. Thank you from the bottom of our hearts." |
"I felt really special from the moment I walked through the door - funeral was everything I could have wanted, nothing was too much trouble & made a very sad day a bit more bearable. They don't forget you after the day but contacted me to ask if I was alright & still helping me. Really lovely people - would highly recommend them." |
"Very compassionate, professional, supportive company with amazing after care, thank you for everything. You were our rock in the stormy sea of grief, words can't express our gratitude." |
"I had Ian Watts and Son in Caldicot to supply and fit my fathers grave stone at St. Woolos Cemetery. Jo Hume was very helpful and dealt with my questions and queries professionally and in a very caring manner and also was there to provide emotional support. Martin & Jo were excellent with any questions I had and went through lots of options regarding the stone. I didn't feel pressured or rushed in any way. I went ahead with the stone and was so pleased with the price and also the quality of the stone. Would recommend this company to anyone." |
"I'd give Ian Watts & Son in Caldicot 10 stars. I can't speak highly enough of Jo at Ian Watts & Son in Caldicot. She did everything for us, arranging the funeral, making us feel better, I can't praise her up enough!" |
"Sadly my mum passed in August 2015. After several recommendations we approached Ian Watts and Son in Caldicot to provide a funeral service that was fitting for our mum. Joanne and Martin were very approachable and accommodating and put us all at ease. They made mum's funeral very personal to us and supported us throughout. Their service didn't end there. The after-care that was given to my dad continued. Joanne introduced my dad to some other widow/ers that they had supported ensuring that my dad wasn't lonely. Through this my dad has made several friends and has a better social life than I do."- Mrs E., Caldicot |
"During this difficult time Jo and Martin were a lovely couple who both helped and supported us every step of the way. We can not thank them enough for their professionalism and attention to detail which helped us all cope and to give my grandmother the send off she deserved. Every member of my family would have no hesitation in recommending them." |
"Well what can I say, everyone at Ian Watts and sons were most helpful. They took over and did everything for us, did all we asked and more and were very professional about it. They have become more like family to us, even now 5 months on they keep in touch to see if we are all ok. Jo especially amazing, they care about you and the one that you have lost. We were so happy with everything they did for us. We have recommended them to all our family and friends. Thank you Jo and Martin for everything." |
"Mr Watts added a touch of class and ceremony to the day that was favourably commented on by the attendees. My family and friends all liked the way the cremation services were conducted and were most impressed with my mothers funeral basket that I had specially decorated with many flowers. This took a number of hours to complete but I was happy with the fees charged by Ian Watts and Son. Jo in particular was very helpful and took care of me and our family through the difficult times." |
"I found that the service offered was kind, considerate and heart warming. I was able to call Jo to make arrangements, nothing was too much trouble for her, she took the stress out of a delicate time. The ceremony was handled in a professional and extremely respectful way but didn't lose that personal touch. We all felt that there would be no way to improve on the service that was given." |
"By far the most caring and compassionate Funeral Directors in the area, in our opinion. We thank each and everyone of the Staff. Everything which was asked for was executed with great tact and diplomacy, we could not have asked for a better send off for our Caldicot relative, Mr C. Kirby. Many thanks from his Liverpool relatives. We are sure he will rest in peace." |
"I couldn't have coped without the help of Ian Watts & Son at Caldicot - from the minute I walked into the Funeral Home, they were there for me at all times. I didn't know what needed to be done and Jo and Martin took care of everything for me, I can't thank them enough. They even helped me obtain funeral grant funding which I didn't realise I could apply for." |
"When my husband passed away I didn't know how I was going to cope but Jo and Martin took care of everything. I wanted to visit the Chapel Of Rest and was able to do this as many times as I wished with cups of tea, even sherry there for me in the beautiful private lounge - evenings, afternoons, whatever my family and I asked for was provided. I am still in touch with Jo and Martin now - they are friends and always will be." |
"My Aunt didn't want us to be mourning or to be miserable and Jo and Martin helped us make the whole thing a celebration of her life - absolutely incredible. She would have loved it! We didn't have to do a thing, so much time and personalisation of the Service, such kindness and compassion." |
"Faultless service. Martin and Jo are amazing!! The whole experience was stress free. Couldn't have asked for better people to help my family through this difficult time. Thank you so much Martin and Jo!!" |
"I visited Ian Watts & Son at Caldicot to purchase a funeral plan so I could arrange everything at today's costs and then forget about it. Jo and I got chatting, and she made me aware that I was eligible for various financial benefits and also a parking badge for my car. She helped me to get attendance allowance and carer's allowance and got me the car badge. She didn't make any charge for this and I now have a carer and more than £80 extra money coming in each week. Thanks to Ian Watts & Son my life is wonderfully improved. They don't just help people who have been bereaved, they help anyone they possibly can." |
"We would have 'gone to pieces if it hadn't been for Jo Hume, Martin Watts & Phil Sutton at the Caldicot Funeral Home. They are very special people who provided exceptional care and respect to our late father and for all of our family." |
"Martin did everything for me when my husband passed away. I didn't know where to turn, he took care of it all and I didn’t have to worry about anything, even arranging the flowers, organist, every aspect of the funeral. I could ask him anything, he spent all the time with me I needed. On the day of the funeral, Martin and his staff looked after me and all my family. I will never forget Martin walking in front of the hearse leaving our village and when we got to the crematorium. I was so touched and will always be grateful to him. Even after the funeral, nothing was too much trouble." |
”When my beloved mother passed away the grief was terrible. My father was unable to arrange the funeral so I went to Ian Watts & Son down by the Co-op in Caldicot and was 'put at ease' straight away. Jo came out to see my Dad at a time convenient for him and Dad told her that my mother's favourite colour was blue. We wanted the hearse to stop outside the house where Mum was born so Jo visited the owners, got their permission and arranged it for us. She surprised us by arranging blue flower planters there too which we were delighted to see. Martin walked in front of the hearse all the way to the church and bowed to my Mum's coffin which I shall never forget. Everything was taken care of by these wonderful caring people, nothing was too much trouble for them. So much attention to detail was given - their service is second to none." |
"Even umbrellas over us so we weren't in the rain all these little things made the funeral so special!! Even though we have had the funeral Martin and Jo said if we ever need anything or need to chat about how we are coping to ring. Martin and his team especially Jo are amazing, they have so much care for you and your loved one who has passed. Nothing is an effort with them. We are so happy that we used them, I highly recommend them!! You won't get another service like this anywhere else." |
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The passing of any family member is always a traumatic time, and many families find it hard knowing what to do or cope with the grief. A good funeral director can make all of this so much easier for all concerned. So it was our good fortune to choose Ian Watts & Son when my mother in Law passed away in October. Right from the first they took the burden of everything off our shoulders. Joanne visited the family at home where we all discussed what was going to happen. straight away my husband and two sister in laws felt at ease, Joanne was more like a friend we had known for a long time, rather than a funeral director. My mother in law had passed away after been admitted to hospital in Leicester while visiting her daughter. So things were not straight forward and we were concerned about getting her back home to Caldicot to be buried with her late husband. We had no reason to worry as Joanne assured us they would fetch her home. We covered a lot that day, leaving us a lot more relaxed. The Church was sorted and the Reverend for the service, hymns were chosen, as well as so much more. We were able to contact Joanne about anything whenever we wanted help or information about anything, as she is a mine of information including suggestions for where we could provide refreshment for after the service and burial, as well as the best place to get flowers, which were stunning. The day of the funeral went as smooth as clockwork thanks to Joanne, Martin and their staff. They have the utmost thanks of all the family. I would recommend this totally professional and friendly company to anyone. Elaine Thomas Newport Jo and Martin provided an excellent service from the very first phone call when my Dad passed away. Jo in particular was exceptional, nothing was too much trouble and her expertise and kindness made this particular aspect of the toughest time of our life more comforting. I do not hesitate to recommend this company. Mrs G. Llangadog An absolutely outstanding service received from Ian Watts & Sons. Cannot recommend them highly enough. Their caring, compassionate & personal service really shone through from the moment we made the first call. Nothing was ever too much trouble and even when I emailed Jo at 11pm on Saturday night because I had a question that was playing on my mind I got a response within minutes- just brilliant. Our first meeting with Jo was so relaxed, we were not rushed in any way and the guidance/suggestions she gave us were really helpful. My Nan was worried before the meeting, to the point where she didn't want to be in the room, however, Jo made her feel at ease within minutes and within no time we were all sharing fantastic memories of Walter. My Nan cannot sing your praises enough Jo :) Ian Watts & Sons made a really difficult situation for my Nan that little bit easier and for that we are very thankful. Ms. J. Magor What a wonderful service they gave my brother. I can't recommend them highly enough. So thought, kind and respectful. Wonderful company that just did everything and more we needed. If anyone needs an amazing funeral directors Ian Watts and sons are just perfect. It's really difficult when you lose a loved one but Jo was there every step of the way and didn't even mind when I kept bombarding her with messages. Thank you so much you made a very difficult day into a wonderful celebration of my brother’s life. Mrs J. Pontypool My daughter died in tragic circumstances and from the minute I contacted Jo she was beside us every step of the way. Conferring with the faraway hospital and liaising with the Coroners Office helped so much. The planning of the funeral was done with such kindness and the attention to detail was unbelievable. To quote Jo, “Nothing’s impossible”. Jo put us in touch with a wonderful gentleman who delivered an honest and moving eulogy. On the day Martin, Jo and the team were fantastic. Not once did we feel alone. On behalf of my grandson, family and friends I cannot thank you enough. Derek The whole experience of losing some close to you, suddenly and unexpectedly is a test for any person. I was totally gob smacked by the trauma. So arranging funerals can be the last thing on anyone's mind when faced with this type of trauma. We went to one funeral directors and they wanted to charge nearly £7500 for a very basic funeral. We were directed to Ian Watts and son where the cost was over half the price. Jo is a fantastic person, who lovingly takes pride in her job, she's constantly reassuring. Very professional and takes care of everything down to the last detail. I cannot recommend this company highly enough. The service we received was is second to none. Thank you all at Ian Watts & Son. Nigel Williams The service we were given was amazing. Jo is so kind took the stress off us so much. Martin was so compassionate. This small company provide a very personal, compassionate service Nothing is too much trouble. They go the extra mile. Much more than the larger company's. Would recommend to every one. Dilys Donnellan Absolutely amazing staff. Not only do they treat you like family but they go above and beyond. Without a doubt I wouldn't go anywhere else. Jo, you are beautifully humble person inside and out and very much respected. Thank you all. Siobhan Jeffery Can’t thank Jo, Martin and everyone else at Ian Watts & Sons for all they done for our mum and Supergran. They all were absolutely outstanding and words can’t describe how very grateful we are. Thank you for looking after our Supergran and for always making us feel welcome. Nothing was too much trouble for Jo and Martin, we can’t thank you enough for the most amazing send off for our beautiful mum/Supergran. I would highly recommend Ian Watts & Sons they’re absolutely incredible and if I could rate higher than 5 I would most definitely would. Courtney-Jade Maund All the team at Ian Watts and son Funeral Directors are a fantastic bunch of people I couldn’t have had a funeral in a better place and with such good people I would recommend them to anyone because they give the family touch they are absolutely fantastic. Ian Anderson |
"We highly recommend Ian Watts and Son. They offer an excellent service with attention to every detail. Nothing was too much trouble for Jo when planning the service. Both Jo and Martin were very friendly and professional in everything that they did." "From the moment I picked up the telephone and spoke to Jo Hume about my husband's funeral I have nothing but praise for the service my daughter and I received. Jo's care and understanding together with her utter professionalism meant we had the service we wanted down to the last detail. Jo and Martin made what could have been a traumatic occasion for me and my family a beautiful celebration of my beloved husband's life. Thank you from the bottom of my heart. I have no hesitation in recommending this company. " Mrs E. Crick near Chepstow.
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"Martin Watts carried out funerals this year for both of my parents to an exceptional standard. His traditional approach, including walking in front of the hearse on the day, was something that mum and dad would have been very proud of. He was incredibly patient in the organising of their headstones, showing kindness and compassion throughout. Thank you from all the family." “Losing my mum was the hardest thing I have ever had to go through.
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Martin Watts at our Caldicot Funeral Home
